Returns, Refunds & Shipping — Good Feels Hemp LLC
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Contents
- Returns
- Damages & Issues
- Exchanges
- Refunds
- Order Processing
- Shipping Rates
- Tracking & Confirmation
- P.O. Boxes & APO/FPO
- Customs & Taxes
- International Shipping
- Wrong Address & Refusal
- Missing or Stolen Packages
- Contact Us
Last updated: March 25, 2026
Questions about an order? Email us at
care@getgoodfeels.com and we'll get back to you as quickly as possible.
01 Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at care@getgoodfeels.com. If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package.
Please note: items sent back to us without first requesting a return will not be accepted.
02 Damages & Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
For items damaged during shipping, please file a claim directly with the carrier. Save all packaging materials and damaged goods before filing a claim, as the carrier may require them as evidence.
03 Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. This ensures the fastest turnaround and guarantees stock availability.
04 Refunds
Here's what to expect after your return is on its way back to us:
We receive and inspect your return
We'll notify you by email once we've received and reviewed the item.
Approval decision
We'll let you know whether your refund has been approved or not.
Refund issued within 10 business days
If approved, you'll be automatically refunded to your original payment method. Your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since we approved your return and you haven't seen your refund, please contact us at care@getgoodfeels.com.
05 Order Processing Time
All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday at 12:00 pm EST through Sunday, or on holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
06 Shipping Rates & Delivery Estimates
Shipping charges are calculated and displayed at checkout. Current rates for domestic orders:
| Order amount |
Standard ground (1–7 business days) |
| $0 – $119.99 |
$5 – $30 |
| $120.00 and over |
FREE |
07 Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours of receiving your confirmation.
08 P.O. Boxes & APO/FPO Addresses
We ship to addresses within the US, US Territories, and APO/FPO/DPO addresses. Delivery to these addresses may take longer than standard estimates — please plan accordingly.
09 Customs, Duties & Taxes
Good Feels Hemp LLC is not responsible for any customs or taxes applied to your order. All fees imposed during or after shipping — including tariffs, duties, and other costs — are the customer's responsibility.
10 International Shipping
We currently do not ship outside the continental United States. If you are located internationally and have questions, please contact us at care@getgoodfeels.com.
11 Incorrect Addresses & Refused Delivery
We validate all shipping addresses at checkout against USPS records. If we cannot validate your address, we will attempt to contact you for a corrected address. If we are unable to reach you, the order will be canceled and refunded.
Good Feels Hemp LLC is not responsible for packages lost or undeliverable due to an incorrect shipping address provided by the customer.
12 Missing or Stolen Packages
If your order shows as delivered but you have not received it, please contact us as soon as possible:
- Email care@getgoodfeels.com with your order number and delivery details
- We will open a claim with the shipping carrier
- Local law enforcement may be involved in cases of suspected theft
- We will replace or refund your order once the investigation is complete — please allow up to 21 days
13 Contact Us
For any return, refund, or shipping questions, we're here to help:
